“Go and See” and talk with the people on the frontline to understand the non-conforming issues that they are dealing with. We believe that treating people with respect means telling them the truth, helping them where they need help and holding them accountable, and expecting them to do the same of you.

As the saying goes, “The truth will set you free, but first it will make you miserable” is fundamental to my leadership approach. Running a manufacturing facility using only computer data, prepared reports and posted metrics is naïve at best, self-serving at worst. After all, as a manufacturing executive, I know that money is not made/lost in manufacturing on a daily, monthly, yearly basis, but hour by hour.